This portfolio is currently in development. Check back for new content updates (last update: 11/14/25)
Specializing in people-first learning and enablement solutions.
Setting employees and customers up for success with the tools they need.
Creating exceptional experiences that start before day one and continue throughout the journey.
My experience spans onboarding (employee and customer), customer experience, product training, organizational learning and development, team management, and customer success with a proven ability to adapt to evolving business needs.
I turn complex technical processes into clear, engaging content that drives adoption. I’ve built training functions from the ground up, including LMS implementations, curriculum design, certification programs, and live facilitation, across SaaS, B2B, B2C, and B2B2C organizations.
Whether supporting on-premise solutions or cloud-based products, I lead with a commitment to developing people, strengthening teams, and driving both employee retention and customer loyalty.
Scenarios
Designed and launched a customer onboarding framework that reduced time-to-first-value by 30% while creating a welcoming first impression that built trust and loyalty.
Built an employee onboarding program that improved retention and engagement in the first 90 days while fostering a strong sense of inclusion, belonging, and morale.
Partnered with cross-functional teams to deliver pre-Day 1 resources, ensuring new hires felt prepared, valued, and connected before their first day.
Scenarios
Implemented a company-wide learning management system that streamlined training delivery, simplified access, and improved compliance tracking across the organization.
Partnered with HR and leadership to align learning with career paths, creating a sense of growth and belonging that supported employee morale and retention. This also enabled learning paths for career development, introduced badging and recognition, and drove higher engagement from learners.
Delivered measurable results, including higher completion rates, consistent onboarding experiences, and a stronger culture of continuous learning.
Scenarios
Transformed complex technical processes into clear, engaging content that was easy to understand and apply.
Created step-by-step training frameworks that gave employees and customers confidence, while reinforcing a sense of inclusion and shared understanding.
Recognized by leadership and peers for the ability to make intricate solutions accessible, strengthening trust, morale, and customer loyalty.
Scenarios
Designed and launched blended learning programs that combined self-paced digital modules, live instruction, and on-the-job practice, giving learners the flexibility to engage in the style that worked best for them.
Enabled employees to skip or select learning paths tailored to their role, creating a personalized experience that boosted confidence, inclusion, and engagement.
Increased adoption and knowledge retention while reducing training costs and improving overall learner satisfaction.